How can we help?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account HERE.

Please check out our services page HERE to get an overview of what is included in a standard cleaning.

All our pricing is dynamically calculated for your convenience. Please check out our booking page HERE.

We bring all the cleaning supplies required to exceptionally clean your home with the exception of a vacuum. In order to avoid cross contamination between homes and ensure sanitary conditions, we will be using your vacuum unless you request that we bring one of ours prior to the service appointment. Green products are available upon request and must be added when purchasing service. We always try to cater to our customers, so if you prefer us to use a certain product you provide, we will.

Extras can be added on the booking page HERE.

You can log in HERE.

You can log in to your account HERE and select your name at the top right of your account page. Then, just select change password and you’re all set!

You can reset your password HERE.

To change your address, please log in to your account HERE.

To change your credit card, please log in to your account HERE.

You can apply a discount/gift/referral code to a future appointment by logging into your account HERE and click “Make Changes” to the appointment of your choice. Then, simply enter the code into the appropriate field and click save changes. The system will automatically apply the code to the appointment you modified. You can not apply your discount code to past appointment that is already completed.

Gift cards can be purchased HERE and are delivered instantaneously via email.

We love referrals ?

REFER AND SAVE $60! $30 FOR YOU AND $30 FOR THE PERSON BEING REFERRED!

Once you have an account, simply log in HERE. Look at the top right of your landing page, then locate and click “Refer Friends to Earn Rewards” OR go to directly to the referral page HERE.

On the referral page, you can copy and paste your referral link into an email to send your friends and family OR; you can merely give them your code, which will be an alphanumeric string of characters.

To redeem your rewards, enter your code during a one-time booking or log in to your account HERE and select a future recurring appointment and click “Make Changes.” Then simply scroll to the “Discount / Gift / Referral Code” section and enter your code to apply the discount.

Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our House Cleaners and IICRC Carpet Cleaning Technicians for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our pros come highly experienced. – the best in Burnsville!

Each Dynamic Duo Cleaning employee wears our well-recognized uniforms, and they take pride in their work, receiving regularly updated training and supervision to ensure quality service.

We are an Equal Opportunity Employer.

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.

Every employee is interviewed in person and has to submit to a rigorous and extensive background check. We do not hire independent contractors so every person we send out is employed by us and receives according compensation and benefits.

SERVICE QUALITY GUARANTEE

Dynamic Duo Cleaning strives to provide unsurpassed excellence in all of our offered services for our clients. If you are unhappy with any service that we provided, you are required to notify us within 48 hours of service for us to address and correct the problem.

If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge.

If we do not receive notice of a problem within 48 hours of the service, or if you decide to correct the problem yourself, we will not be able to fix the problem for you nor will you be compensated for your inconvenience.

If you have purchased an hourly service, we can only guarantee that a service pro will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the service rather than the quality of the service itself, we can only correct the problem if you purchase additional time.