FAQ

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Residential services can vary significantly from the uninsured, independent cleaners, organizers, packing, unpacking assistance and carpet, upholstery steam-cleaning providers that sometimes ignore their tax responsibilities to tax abiding companies with professionally trained employees, who are all fully insured and bonded. All Dynamic Duo Cleaning Service Professionals are professionally trained, bonded and insured, which means we assume all risk and tax responsibilities, not the homeowner. The independent residential service market may seem like they are saving you money by offering significantly lower service rates. However, they cost you a lot more than you think.

Homeowners assume many unknown risks when hiring an independent provider to service their homes. They often do not pay taxes and if they do have “helpers,” they are also independent service providers who do not pay taxes and this will prevent you from claiming your residential service expenses on your taxes if you are eligible to do so.

Have you ever thought about who pays medical expenses if an independent service provider gets hurt in your home? When service providers are uninsured, this could fall back on the homeowner if the service provider chose to sue the client’s homeowner’s insurance, since they would certainly be eligible to do so. Homeowners also have no recourse if something is damaged or stolen because they do not carry liability insurance, nor are they bonded.

Always choose a professional service provider for your home or business. For an eye-opening report on the “Independents” vs. “Professionals” download the article.

For our Service Pro to do their job efficiently, we ask that you pick up clothing, toys, and other household items. The Service Pro will not know where your personal items belong and we prefer that they not go through your closets or drawers to put things away. We also ask that you, please have your kitchen sink clear of any dishes so that the Service Pro can clean your sink. We are always happy to add on washing dishes and organizing assistance from our a la carte list, please just ask for an estimate that includes these additional services.

For our Service Pro to do their job efficiently, we ask that you pick up clothing, toys, and other household items. The Service Pro will not know where your personal items belong and we prefer that they not go through your closets or drawers to put things away. We also ask that you, please have your kitchen sink clear of any dishes so that the Service Pro can clean your sink. We are always happy to add on washing dishes and organizing assistance from our a la carte list, please just ask for an estimate that includes these additional services.

If you would like the interior of your oven cleaned turn on the self-cleaning feature (if your oven has this option) at least 24-hours before your scheduled service. Doing this allows us to wipe out the interior with more ease saving us time and in turn saves you money.

If your scheduled service falls on a holiday, we will contact you in advance to reschedule. Our office observes the following holidays: Easter, Thanksgiving, and Christmas.
Please email our office diane@dynamicduo.cleaning at least “3 business days” before your scheduled appointment. If your scheduled service falls on a Monday, please email our office in advance by (Wednesday morning) at the latest. Our Service Pros are paid for each home they service – a cancellation without enough notice to reschedule another appointment directly affects the Service Pro’s income and does not give us sufficient time to fill the spot. Cancellations less than “3 business days” will result in a $35 last minute cancellation fee and Lockouts and same day cancel fees are $50. These fee’s go directly to the assigned service pro.
For your convenience, we accept most major credit cards, checks, and cash. We require payment at time of service.  Although you can pay by check, we require a credit card to reserve service and for backup payment.  If paying with a check or cash and are not going to be home at the time of service, please leave the payment on your kitchen counter made payable to Dynamic Duo Service. There is a 4% convenience fee on all credit/debit card transactions. You are welcome to pay with cash and take advantage of the 5% off incentive for cash payments.

There is a $35 NSF fee on all returned checks, and the credit card we have on file for your backup payment will be charged for the amount of the check and NSF fee.

Gratuity is not required or expected but always appreciated for a job well done. 15 – 20% is the general rule of thumb. As a significant % of the cleaning service rate goes to overhead expenses (Worker’s Comp, Liability, Payroll Taxes, Training Costs, etc.), any extra bonuses for our Cleaning Techs to be happy and committed are always a plus!

Even if you don’t tip each time your house cleaner shows up, you may want to include a tip during the holidays. In this case, a tip is more of a thank you gift. This tip can be as small as a few dollars or as large as the amount you’d pay for one visit.

Yes, we do! Dynamic Duo makes a great gift, whether it’s for Mother’s Day, Valentine’s Day, a birthday or anniversary, or even to help a friend through a difficult time. Whatever the occasion, our gift certificates can be sent straight to the recipient or to you. Contact us for more information.
No, under normal circumstances we will send one thoroughly trained service pro to service your home. If it is an unusually large job, we can arrange to send more than one service pro.
No, there are no complicated contracts. If a client is not happy with our services, they can cancel at any time. This requires us to earn your business. If we want to stay in business, we must keep our clients happy on a regular basis. We put in the effort to have satisfied customers, of which we have many! The only thing we ask is if you must cancel a regularly scheduled appointment, please email our office at diane@dynamicduo.cleaning at least “3 business days, excluding weekends” before your scheduled cleaning. Our Service Pros are paid for each home they service – a cancellation without enough notice to reschedule another appointment directly affects the service pro’s income and does not leave us time to fill your spot. Failure to do so will result in a last-minute cancellation fee of $35. Lockouts and same day cancel fees are $50.
Recurring Service occurs between 8:00 am- 5:30 pm on your regularly scheduled day. Given that each home that we service varies in the amount of time it takes to clean, we cannot guarantee an exact arrival or departure time. The office will send a service reminder a few days before your service date with an estimated time of arrival. However, we clean past 5:30 pm for one time cleans since most of the time the home is empty or the home owner prefers a later cleaning.
Absolutely! While every effort is made to use great care in your home, sometimes accidents do happen. Our Service Pros are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired, or if necessary it will be replaced.
We provide the necessary cleaning products when we come to your home. This is more economical for you, plus the added advantage of our clients does not need to purchase cleaning products that could be dangerous for them and their families. We also bring a vacuum, broom & mop. If you would like us to use something special such as Bona for your wood floors etc., we ask that you provide that to us. For Organizing and packing, we only provide the labor; you will need to provide all necessary supplies.
Recurring service clients

Most of our recurring customers are not at home when we arrive, except organizing, packing/unpacking, one-time and 1st-time service calls. We will make personal and confidential arrangements with you on how to gain access to the home. If we are unable to gain access to your home for a regularly scheduled cleaning, we will charge a lock-out fee amounting to $50 to compensate the Service Pro for their loss of time and driving expenses. Our Service Pros are paid for each home they clean. – a cancellation without enough notice to reschedule another appointment directly affects the service pro’s income.

One-time and first-time clients

All move in/move out cleanings, first time cleaning and one time cleanings must have someone 18 years or older present for the final walkthrough. If no one can be present, then the cleaning will need to be rescheduled for a time someone is available.

If we are unable to gain access to your home for the scheduled service call, we will charge a lock-out fee amounting to $50 to compensate the Service Pro for their loss of time and driving expenses. Our Service Pros are paid for each home they clean. – a cancellation without enough notice to reschedule another appointment directly affects the service pro’s income.

We perform same day final walkthroughs after your service has been performed for quality assurance reasons. We want to make sure that you are 100% satisfied before we leave.
Yes, we do, in fact, we will not even consider the recruitment of a new service pro unless they have a minimum of 3 verifiable references and a solid previous work history. Service Pros must be bondable, which means no felony convictions. We also do random drug testing.
It usually takes us longer to clean the home the first time because there are areas of the home that we will be cleaning that hasn’t been cleaned in quite a while. Because first-time cleanings often require additional time, we do charge by the hour on first-time cleanings.
We love animals, but sometimes they don’t like us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.
We base our service fees not only on how long it takes to clean your home properly but also, the frequency of your cleanings, e.g., weekly, every other week, monthly, one time. Also, we base our fees on the size of your home, if you have pets or not, and the cleaning package that you request via our cleaning lists. The more frequent we service your home, the more of a discount you receive.
If you skip a week, there is a $10 per skipped week added onto your cleaning fee and possibly a special trip fee if your home is outside our service area.

If you want a cleaning in between your regular scheduled cleaning we are happy to adjust the rate to reflect that particular cleaning fee frequency, and a trip fee will apply if we need to make a special trip that is far away from the other homes we are servicing the day you request. For example, if you are set up as a bi-weekly (every other week) frequency but want a cleaning the very following week, that particular cleaning will be considered a weekly clean and reflect the weekly rate.

To avoid unnecessary trip fees, we keep homes close to one another.

Please remember that we require at least a “3 business days” Mon-Fri between 9 a.m. – 5:30 p.m. notice to cancel or modify your schedule. Without proper notice, we are unable to fill your time slot with another client since we block that date and time specifically for you and your home. When this happens, there is a $35 last minute cancellation fee.

CLEANING FEE INCREASES: Dynamic Duo Service reserves the right to reevaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first two months and occasionally after that. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid. We reserve the right to adjust the estimate after the job is completed.

We keep our rates very competitive amongst well-insured, bonded and qualified companies like ourselves. Also, we try our best to keep our policies reasonably fair and greatly appreciate your understanding.

We try to, but that doesn’t always work out. All of the housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.
Last minute cancellations are an everyday challenge, and for the cleaning industry, it affects the cleaners directly! So what happens when a client cancels their service last minute / same day or without enough notice?

At Dynamic Duo Cleaning, we have a three business day notice needed to cancel a service without incurring any fees. The fees we charge are $35 for less than a three business days’ cancellation notice. Lockouts and same day cancel fees are $50.

Although we often have waiting lists of clients that would like service, most of the time last minute cleaning cancellations doesn’t leave us enough time to book another customer. The client on the waiting list frequently decides to go with another cleaning service just to be safe. The worst part is that this not only affects the cleaning service company but most importantly it affects the cleaners. Without enough jobs, we have to reschedule cleaners and or give them a day off without pay.

Another situation could be that the cleaner shows up to work expecting to work for approx. 8 hours but if a client who takes typically 2 hours cancels that team members hours are reduced as well. This means that if a cleaner paid child care services for an entire day and only works half day or ¾ of a day, in reality, she barely breaks even once her childcare costs are taken into consideration.

Besides, they also drive, spend money on gas, and do not forget they also have to eat! These are few of the facts why last minute cancellations are a curse in our industry. We want to keep employees long term and ensure they have enough hours in the day to cover their living expenses and save a bit – this becomes impossible when clients cancel at the last minute.

I hope this gives you some insight as to why proper planning will help not only to ensure we keep employees long term but also that we do a good job at giving them enough hours in the week to make a living.

Cheers!

Diane

We try our best to accommodate a particular time when requested, but that doesn’t always work out. Service occurs between 8 am – 5:30 pm on your regularly scheduled day. Given that each day varies and we try to keep homes close to one another to avoid an increase in fees; we cannot guarantee a particular time.

The office will send a service reminder a few days before your service date with an estimated time of arrival. If you are not going to be home, please make sure we have access.

Authorization holds occur when a service request is made online or by phone.

An authorization hold for the entire amount of the estimate will be placed on your credit card or debit card on the day of service if you are paying with a credit card or debit card and cash payment is NOT there upon arrival. Once the service is performed, your credit card or debit card will be charged for the amount owed for services (unless paying with cash) and the hold will be removed. We do not process the actual charge to your credit or debit card until your service is complete for each day worked since we will not know what the exact amount will be until service is completed for each worked day since services can be more than the estimate.

If you would like to take advantage of the 5% cash discount, cash in the amount of the estimate must be there upon arrival.

If your service charge goes beyond the estimate, we will use your credit or debit card on file for any additional time or add-on services requested unless other arrangements have been made in advance.

A receipt will be sent to you automatically, so please check your spam or junk file for your receipt if you do not see it in your inbox.

Yes, you can purchase three labor hours which is our minimum, but this is considered a capped service. You have the ability to customize your capped service according to your priority list. Additional time is based on our hourly rate per service pro, and we bill in 15-minute increments rounded up.

Please Note: Depending on the size or condition of your home, not all the tasks listed may be completed when the client limits time via a capped service. We will try our hardest to achieve as much as we can with the time approved by the customer, but we do NOT guarantee 100% satisfaction.

Dynamic Duo Cleaning is a Screened & Approved HomeAdvisor Pro

Phone:
952-236-4357

Email:
info@dynamicduo.cleaning

Office Hours:
Mon – Fri
9:00 am – 5:30 pm
Closed on Sat-Sun

Service Pro Hours
Mon – Sat
8:00 am – 8:00 pm
Sun by appointment only

Our Specials